PRODUCTS COMPLAINTS
Should you receive a broken/damaged product, or mistakes in your Order(s) due to packing errors (i.e. missing product/ wrongly packed order), kindly proceed to inform our Customer Service within 10 working days from the date of receiving your parcel via the Request Refund function from the website. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims brought to our attention after the expiry of 10 working days from the date of receiving your parcel, as they will be considered acknowledged upon receipt.
REFUND POLICY
We're committed to ensuring your satisfaction. You may request a refund or cancellation only in cases where products arrive damaged or broken, or if there are discrepancies in your order due to packing errors (such as missing items or incorrect packing). Please ensure to review your order thoroughly before finalizing your purchase.
Refunds for cancelled orders, the equivalent amount will be credited based on the following payment method.
| Payment Method | Refund Method |
|---|---|
| Credit/Debit Card | Credit / Debit Card |
| Online Banking | Bank Transfer |
Payment will be refunded to the cardholder's account within 7-14 working days if the bank account details provided are correct. If this transaction has been settled to merchant account, the said amount will be deducted in the next settlement.